Fundingportal Privacy Notice

 

Effective Date: Aug 16, 2024

 

Fundingportal, a division of Ryan, ULC ("Fundingportal", "we", "us", or "our"), respects your privacy and is committed to protecting the personal information you share with us through our website. This Privacy Notice outlines our practices on the collection, use, and protection of your personal information when you visit our website.

 

No Sale of Personal Information

 

Fundingportal does not sell, rent, release, disclose, or otherwise make available any personal information of any visitors or customers to any third parties for monetary or other valuable consideration.

 

We Collect the Following Categories of Personal Information:

 

We may collect some or all of the following categories of personal information:

• Name: To identify and interact with you personally.
• Email Address: To communicate with you about your inquiries, requests, or to provide you with updates and information about our services, or to register your user account.
• Telephone Number: To communicate with you about your inquiries, requests, or to provide you with updates and information about our services.
• Location: To provide you with location-specific funding results.
• Company/Organization: To understand the professional context of your inquiry or service request.
• Billing Address: For the purposes of performance of a contract.

 

Where the billing address and company/organization do not constitute personal information, this privacy notice does not apply.

 

Why We Collect Your Information

 

We collect your personal information to respond to your inbound requests for more information or inquiries about our services and to perform services at your request. The legal basis for our processing is your consent (such as advertising, when corresponding with us, or when visiting our website), as necessary for performance of a contract (such as billing, correspondence, and other contract-related matters), for our legitimate interest (such as cyber investigations), or when required by legal obligation (such as required retention periods).

 

Future Communications

 

In the future, we may use your email address to send you communications about our services, updates, and promotional materials. These communications will only be sent with your consent or where otherwise allowed by law. If you would like to opt out of our marketing, have your personal information deleted, change or modify any information previously provided, or submit any other requests about any of your personal information processed by us and its affiliates, please click here to submit a Data Subject Access Request. Alternately, simply click the ‘unsubscribe’ link in any marketing emails to unsubscribe from our marketing email lists.

 

2. How We Use Your Information

 

We use the information we collect to:

• Respond to your inquiries and requests
• Improve our website and services
• Comply with legal obligations
• Communicate with you about our services that may be of interest

 

How We Store and Protect Your Information

 

Your personal information is stored in emails accessible to our staff and may be integrated into our Customer Relationship Management (CRM) system for better record retention, back-up, security, and access. We require security measures on all systems storing Fundingportal or customer data to protect the loss, misuse, and alteration of the information under our control. Fundingportal has multilayered, network-wide security measures in place to protect the information stored on our internal network.

 

International Data Transfers

 

Fundingportal operates globally, which means your personal information may be processed on servers located outside of the country where you live. Specifically, our CRM system and other portions of our network, company, and services (including those of our third-party payment processors) may use servers located in the United States. We understand the importance of protecting your personal information when it is transferred internationally. Therefore, we take all necessary steps to ensure that any international transfer of your data is carried out in compliance with applicable data protection laws. This includes:

• Obtaining your explicit consent to the transfer of your personal information outside of your country of residence. By using our services and providing us with your personal information, you consent to the transfer of your information to countries outside of your country of residence, including the United States.
• Ensuring that any third parties involved in the processing of your personal information adhere to security standards that are at least as protective as those described in this Privacy Notice and are compliant with applicable data protection laws about international data transfer.
• Implementing standard contractual clauses approved by the European Commission or relying on alternative legal mechanisms in accordance with applicable laws, to offer adequate protection for your personal information transferred outside of jurisdictions without an adequacy decision.

 

Subprocessors

 

Subprocessor	Description	Location
Microsoft Azure	Cloud Computing and Storage; Platform Services	U.S., Canada, EU
AWS	Cloud Computing and Storage	U.S., Canada
Rackspace	Cloud Computing and Storage	U.S.
Cloudera	Cloud Database Management	U.S.
Alteryx	Analytics Automation Platform	U.S.
Amplitude	Product Analytics	U.S.
DocuSign	Contract Execution	U.S.
Decisions	Contracting Workflow	U.S.
Automation Anywhere	AI Data Analytics	U.S.
DataDog	Logging and Telemetry	U.S.
Zendesk	Customer Support Portal
SalesForce	Customer Relationship Management	U.S.
ExaVault	Cloud file transfer (FTP) services	U.S.
LOB	Digital Mailroom Management	U.S.
Mailgun	Direct Email	U.S.
Twilio	Application-to-person (A2P) messaging	U.S.

 

Your Consent to International Data Transfer

 

By agreeing to this Privacy Notice and using our services, you consent to the transfer, storing, and processing of your personal information in countries outside of your country of residence, including the United States, as described above. We will take all measures necessary to ensure that your data is treated securely and in accordance with this Privacy Notice and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

 

Cookies and Tracking Technologies

 

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze our website traffic, and to understand where our visitors are coming from. A cookie is a small piece of data (text file) that a website asks your browser to store on your device to remember information about you, such as your language preference or login information, when you visit the website.

 

We use cookies to:

• Assist you in navigating our website, logging into our website, and providing feedback
• Analyze your use of our products, services, and applications
• Improve our website
• Assist us with our promotional and marketing efforts

 

Below is a detailed list of the cookies we use on our website. Our website is scanned with our cookie-scanning tool regularly to maintain as accurate a list as possible. We classify cookies in the following categories:

• Strictly Necessary Cookies
• Performance Cookies
• Functional Cookies
• Targeting Cookies

 

By browsing our website, you consent to our use of cookies and other tracking technologies. You may adjust your cookie settings at any time. While you may still use our website if you choose to reject cookies, your refusal may affect website functionality and performance.

 

Your Privacy Rights

 

You may be able to exercise specific rights regarding your personal information based on applicable privacy laws, such as Personal Information Protection and Electronic Documents Act (PIPEDA) for those in Canada, the General Data Protection Regulation (GDPR) for individuals in the European Economic Area (EEA) (or the equivalent for UK residents), or the California Consumer Privacy Act (CCPA) for California residents.

 

Where afforded by applicable jurisdictional law, such as PIPEDA or the (UK) GDPR, you may have the right to:

• Receive information about our treatment of your personal information
• Require us to rectify any mistakes in your personal information
• Not be subjected to automated individual decision-making
• Require erasure of your personal information (subject to certain legal exceptions)
• Require restriction of processing of your personal information
• Object to the processing of your personal information
• Require data portability of your personal information

 

Where afforded by applicable jurisdictional law, such as the CCPA, you may also have the following rights:

• The right to know the categories or specific pieces of personal information we collected about you, the categories or sources for that personal information, the purposes for which we use that information, the categories of third parties with whom we disclose that information, and the categories of information we sell or disclose to third parties
• The right to require that we delete personal information that we collected and tell our service providers to do the same (subject to certain legal exceptions)
• The right to opt out of the sale or sharing of your personal information
• The right to limit our use and disclosure of your sensitive personal information (e.g., social security number, financial account information, geolocation data, or genetic data) to limited purposes, such as providing you with the services requested

 

To exercise these rights, please click here to submit a Data Subject Access Request.

 

If you wish to communicate with us as to how we have handled your personal information, or if you have any questions or concerns about our use of your personal information, please contact us at:

 

Fundingportal, a division of Ryan, ULC

6775 Financial Dr Suite 102,

Mississauga, ON L5N 0A4

privacy@ryan.com

1.855.850.FUND (3863)

 

Changes to This Privacy Notice

 

We may update this Privacy Notice from time to time in response to changing legal, technical, or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

 

By using our website, you acknowledge you have read, understood, and agree to this Privacy Notice.